1. Ms. Speed adds that the agent who escorted her to the gate was rude and argumentative.

Mme Speed ajoute que l'agent qui l'a escorté à la porte d'embarquement était impoli et argumentateur.

2. The staff in the Bar were rude after hours and the night staff were incapable with dealing with a member of our party who was locked out of his room at 3am.

il n' avait pas de ventilation et de chauffage dans la salle de bain, très gênant quand on prends une douche.